Refund policy

30-Day Return Policy

We want you to be completely satisfied with your purchase of the Ultimate Ice Fishing Game. If for any reason you are not happy with your order, we offer a 30 day return window from the date of delivery.

Return Requirements:

• Items must be in their original, unused condition and in the original packaging.

• Return requests must be initiated within 30 days of receiving your order.

• Proof of purchase (order number or receipt) is required for all returns.

Shipping & Costs:

• Customer Responsibility: Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

• Shipping costs from the original order are non-refundable.

How to Start a Return: To begin the process, please contact our support team at dan@northerngridgames.com with your order number. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.